©iecomputing.co.uk

Liberton Medical Group

Home . About Us. Patient Info. Repeat Prescriptions. How to Register.


OTHER INFORMATION A - Z


CCTV


CCTV is in operation in and around the surgery building. This is for the purpose of

crime prevention and public safety and our equipment complies with the Data Protection Act.


Complaints Procedure


Should you wish to make a complaint, please write to the Practice Manager. We must comply with confidentiality procedures therefore consent may be required should the complaint be in relation to another person.

We believe that it is important to deal with complaints swiftly and we will address

your concerns, provide you with an explanation and discuss any action that may be required. This system does not affect your right to complain to NHS Lothian. Their address is Lothian NHS Board, Waverley Gate, 2-4 Waterloo Place, Edinburgh,

EH1 3EG

Confidentiality


All staff are fully aware of patient confidentiality and would not divulge any information given to them except to the appropriate GP. Please feel at ease when speaking to the Receptionists (for example when requesting a phone call or visit from the Doctor) that the details you give will be dealt with in strict confidence. We are able to prioritise visit requests and telephone calls more effectively if the Receptionists are given adequate information. Similarly we cannot and will not divulge medical information on any adult or competent adolescent to anyone other than the person themselves. This is irrespective of who is asking for the information and includes test results. The most common cause for complaint we receive is from family members requesting test results. If the patient is competent legally then we are bound to keep their confidence unless they specifically give us permission to discuss their results with their family member.  If a patient has given written consent that they wish the Practice to share medical information with a named individual then we are able to do this.


Carer Information


Please inform Reception if you are a carer. This may be caring for a wife, husband, partner, son, daughter, parent  relative or friend. If you require further information please click on this link Vocal Website.  To find information for the elderly please click here. Other information can be found here.


Data Protection Act


The Practice is registered under the Data Protection Act. The Practice complies with

the Data Protection Act in the disclosure of Patient Data to primary care and for claims verification. Your records are confidential to you but if you wish sight of them under the terms of the Act please contact the Practice Manager


Disabled Access


There is disabled access to the surgery and disabled parking spaces.  The main door opens automatically.


Freedom of Information Act


The Practice has formally adopted the BMA publication scheme for General Practitioners in Scotland and for all information relating to this please contact the Practice Manager.


Non English Speaking Patients


If you or a relative does not speak English or does not feel confident that they are

able to come to the surgery for a consultation alone then we can arrange for an interpreter or you can bring someone who can speak English with you . Please speak to them in advance about what the issue is and be aware that often the Doctor will have to ask questions that may be of a personal nature. Should you require an interpreter please let Reception know.


Registration


If you wish to register at the Practice please collect the forms from Reception who will

guide you through the process. As part of our registration process we always ask for proof of identity and residency in all patients. Suitable identification includes a passport, recent utility bill, driving licence etc. Please be aware that as part of a Scottish Office initiative to allow for services development we are asked to collect data on ethnic background on all our patients. Please take careful note of the area that the Practice covers. If you move out of this area you will have to register at a Practice nearer your home.


Other Options


Some problems and issues do not necessarily have to be dealt with by a GP. Please click on the following links to see if another Health Professional would be more appropriate for your needs:


Liberton Medical Group Signpost Guide


Who Can Help Guide


Ear Syringing Advice


Please click on the following link for advice regarding ear syringing.


Ear Syringing