OTHER INFORMATION A -
CCTV is in operation in and around the surgery building. This is for the purpose of crime prevention and public safety and our equipment complies with the
Data Protection Act.
Should you wish to make a complaint, please write to the Practice Manager. We
must comply with confidentiality procedures therefore consent may be required
should the complaint be in relation to another person.
We believe that it is important to deal with complaints swiftly and we will address
your concerns, provide you with an explanation and discuss any action that may be
required. This system does not affect your right to complain to NHS Lothian. Their
address is Lothian NHS Board, Waverley Gate, 2-
All staff are fully aware of patient confidentiality and would not divulge any information given to them except to the appropriate GP. Please feel at ease when speaking to the Receptionists (for example when requesting a phone call or visit from the Doctor) that the details you give will be dealt with in strict confidence. We are able to prioritise visit requests and telephone calls more effectively if the Receptionists are given adequate information. Similarly we cannot and will not divulge medical information on any adult or competent adolescent to anyone other than the person themselves. This is irrespective of who is asking for the information and includes test results.
The most common cause for complaint we receive is from family members requesting test results. If the patient is competent legally then we are bound to keep their confidence unless they specifically give us permission to discuss their results with their family member. If a patient has given written consent that they wish the Practice to share medical information with a named individual then we are able to do this.
Please inform Reception if you are a carer. This may be caring for a wife, husband, partner, son, daughter, parent relative or friend. If you require further information please click on this link Vocal Website. To find information for the elderly please click here. Other information can be found here.
DATA PROTECTION ACT
The General Data Protection Regulation known as GDPR came into effect on 25 May 2018. Our Data Controller is NHS lothian and our Data Protection Officer is Dr. Julie Catnach.
Please review the latest Data Protection Notice here.
If you would like to access your personal information you can do this by completing a Subject Access Request form here.
There is disabled access to the surgery and disabled parking spaces. The main door opens automatically.
FREEDOM OF INFORMATION
The Practice has formally adopted the BMA publication scheme for General Practitioners in Scotland and for all information relating to this please contact the Practice Manager.
NON ENGLISH SPEAKING PATIENTS
If you or a relative does not speak English or does not feel confident that they are
able to come to the surgery for a consultation alone then we can arrange for an interpreter or you can bring someone who can speak English with you . Please speak to them in advance about what the issue is and be aware that often the Doctor will have to ask questions that may be of a personal nature. Should you require an interpreter please let Reception know.
If you wish to register at the Practice please collect the forms from Reception who will guide you through the process. As part of our registration process we always ask for proof of identity and residency in all patients. Suitable identification includes a passport, recent utility bill, driving licence etc. Please be aware that as part of a Scottish Office initiative to allow for services development we are asked to collect data on ethnic background on all our patients. Please take careful note of the area that the Practice covers. If you move out of this area you will have to register at a Practice nearer your home.
PLEASE NOTE OUR PRACTICE LIST IS CURRENTLY CLOSED AND WE ARE NOT REGISTERING NEW PATIENTS FOR THE FORSEEABLE FUTURE.
Some problems and issues do not necessarily have to be dealt with by a GP. Please click on the following links to see if another Health Professional would be more appropriate for your needs:
Ear Syringing Advice
Please click on the following link for advice regarding ear syringing.
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